Blog

  Service Innovation is about how we deliver the service differently. It's about incremental innovation which is not necessarily making a major change but taking the existing product or service and making some improvements to it or adding initial service to that...

  Innovation is very complex it's not easy and the bigger the company the more difficult it is to innovate. If you look at the literature majority of innovations happen in small companies and large companies eventually acquire some of those innovations but they...

  For the last 12 years Julia Novik, Innovation Coach and Founder of Canada Health Net, spent in health care and a lot of the things she spent her time on was business development: how do we develop a new business model, whether it's in a pharmaceutical company...

  Julia Novik has worked in healthcare for over 12 years and has seen it from both hospital perspective, private industry, pharmaceutical industry, insurance companies as well as working with health technology companies.  “For the last 12 years I spent in...

  Lean helps a lot in recognizing where organizations have been wasting the value of the employees and to be more efficient in the whole process.   “Before we had the Lean operation we've had 25+ cardiologists in the center and in the practice this big that...

  Lean helps to create efficiency in the booking system and not waste time for gaps between patients. Santiago Luna, Lead Sonographer in PACE Cardiology Clinic explained how Lean helped them to improve processes and allowed doctors to spend more quality time with...

  Lean eliminates waste that costs money and evokes patient's dissatisfaction. Lean is about removing waste to improve the quality of patient care and increase the number of patients we serve, all while reducing costs and the time patients wait.  “We have...

  Lean helps to remove the waste from the process and frees up more time to spend with patients and to do a better job on the day-to-day. Staff can spend less time on work that has no value and more time on the work that does add value.   “I’m very impressed...

  PACE Cardiology is a large cardiology practice with several locations and close to 30 cardiologists. They have been around for about 5 years and over time they’ve had growing pains. They realized that they’re spending a lot of time doing redundant work. There...

  Pace Cardiology brought Lean in because they wanted to identify some of the inefficiency. They do a lot of work with patients and they wanted to make sure that patients satisfaction was high and to reduce wait times. So they did a process walk from start to...