Canadian Healthcare System: My Experience as a Child

Mar 12, 2018

As a child being born in a family where my grandmother was a doctor, one would never have to think about seeking medical advice, get treatment or receive proper medication. Why? It was available to you at any given moment. You did not have to wait for hours on end….

In Canada, thankfully myself and my parents never needed to seek medical attention. My grandparents came to Canada in 1995. At the age they were at, especially my grandfather, we faced challenges at hospitals he was at. Waiting times, speaking to doctors and receiving proper explanation of diagnosis. My grandmother was appalled by what she saw. Thankfully with her experience and us being persistent, we got somewhere and my grandfather managed to keep his health under control.

I would like to introduce to you, Canada Health Net. Canada Health Net is a group of passionate lean experts and healthcare innovators dedicated to improving healthcare in Ontario. Canada Health Net founder, Julia Novik, comes with years of experience by supporting healthcare solutions to improve patient care.

My Experience

At age 14, I did not have a clue what Canadian Healthcare system was like. Unfortunately, I came across it and I was disappointed. I broke my collar bone at that age and we went to our family doctor who sent us to the Hospital. I was there with my mom the whole day, going through tests and blood work. We came in the morning and left in the evening. Did I see the doctor? No, but when I came in several other itmes for a follow up, again we waited almost the whole day. The doctor came in, took about 5 minutes and said, you are good to go home. Not only was I exhausted, but it all could have taken much less time.

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You wait 6-8 hours, registration takes forever, huge lineups and you feel the stress.

Fast forward many years, I dealt with this again, but this time with my grandparents. You wait 6-8 hours, registration takes forever, huge lineups and you feel the stress. It all comes down to this: you hear that you are free to go home and never see doctor, you wait in a hall just like my grandfather did, and then go to your room and the list continues. How many times did I or my mom had to basically yell/scream and demand that a doctor needs to come now, because my grandmother was loosing consciousness or my grandfather was getting more sick. Why? How can all this be eliminated? Whether you are young or old, it takes a toll on everyone. Well, there is a way.

I work as a Project Coordinator at Canada Health Net. Canada Health Net is a group of passionate lean experts and healthcare innovators dedicated to improving healthcare in Ontario. We are the only lean solution training and consulting provider focused exclusively on helping healthcare businesses to enhance patient care, run better businesses and be operationally savvy. Our services focus on improving operational workflows through training, coaching, knowledge sharing and skill transfer of Lean Sigma methodology. Lean is all about driving out the waste so all the work adds value and serves the customers needs.

My goal is to let everyone know how Lean is important in any type of organization. Lean is simple, you just need to find the problem or process and you need to work on, and we will coach and guide you towards improving your organization and processes within.

About the Author

Evelina Riguer is a Project Coordinator at Canada Health Net

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On September 20, 2018 Canada Health Net participated at the XI Wiki Meeting between Canada and Brazil. One of the main topics of this conference was to discuss the benefits of investments in Digital Health.

The benefits of investments in Digital Health – Mr. Bobby Gheorghiu, Manager, Trending and Performance, Performance Analytics, Canada Health InfowayOverview in Early Clinical Development in Innovative Medicines Dr. Bertrand J. Jean-Claude,  Director at the Research Institute of the MUHC – McGill University Health Centre.

You can watch the speech below:

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Canada Health Net

Canada Health Net is a group of passionate lean experts and healthcare innovators dedicated to improving healthcare in Ontario.

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