Leadership Development in Healthcare Training

Training Consists of 10 Modules:

1. Nature of Productivity.             
2. Increasing productivity through managing priorities.                             
3. Empowering the team for peak performance.
4. Improving productivity through Communication.
5. The Purpose-Driven Team: Defining Function, Focus and Future.
6. Delivering Customer Service for Better Patient Satisfaction.
7. Why Healthcare Customer Service is Different.
8.  Effective communication techniques such as dealing with upset customers, teaching, delegating.
9. Master and exemplify desired communication techniques with customers:

• Act as an example for all staff
• Demonstrate leadership behaviors and attitude in the office
• Managing conflict
• Providing direction
• Measuring performance
• Team motivation

10. Handling Difficult Situations and Challenging People/Managing Stress.