Leadership Development in Healthcare Training

One of the main challenges that all healthcare organizations face is to create a culture that provides the delivery of continuously improving and high quality healthcare services. Leadership is considered the most essential factor in forming of organizational culture, and developing of the necessary leadership behaviours, attitudes and qualities is fundamental.

We offer evidence-based approaches to developing leadership in healthcare organizations which could be applied to any team including clinicians, managers, practitioners and project managers.

Length of This Training: 8 days

Training Consists of 10 Modules:

  1. Nature of Productivity.             
  2. Increasing productivity through managing priorities.                             
  3. Empowering the team for peak performance.
  4. Improving productivity through Communication.
  5. The Purpose-Driven Team: Defining Function, Focus and Future.
  6. Delivering Customer Service for Better Patient Satisfaction.
  7. Why Healthcare Customer Service is Different.
  8.  Effective communication techniques such as dealing with upset customers, teaching, delegating.
  9. Master and exemplify desired communication techniques with customers:
  • Act as an example for all staff
  • Demonstrate leadership behaviors and attitude in the office
  • Managing conflict
  • Providing direction
  • Measuring performance
  • Team motivation

10. Handling Difficult Situations and Challenging People/Managing Stress.

Upcoming Trainings ⇣

Price: FREE
Location: Toronto

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Canada Health Net

Canada Health Net is a group of passionate lean experts and healthcare innovators dedicated to improving healthcare in Ontario.

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1.800.610.6501
info@canadahealthnet.com

Canada Health Net
400 Applewood Crescent, Unit 100
Vaughan, Ontario L4K 0C3
Canada

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