Health and Safety Training

Patient Safety is critical in healthcare and is one of the key pillars of Lean methodology is to improve quality and safety of patient care. To improve the care delivery through improved patient safety practices, we incorporated Best Practices Modules for Infection Prevention and Control for Clinical Office Practice.

  • Legislation relating to Infection Prevention and Control Practices in the Clinical Office
  • Staff Education and Training
  • Transmission of Microorganisms in Clinical Office Settings
  • Routine Practices
  • Additional Precautions
  • Medications, Vaccines & Skin Antisepsis
  • Control of the Environment
  • Reprocessing Medical Equipment
  • Surgical/Invasive Procedures
  • Administrative Controls

LEAN in Healthcare

The focus of this course is to introduce lean concepts with real case examples in Healthcare focusing on improving patient care through reduced wait times, simplified registration procedures, coordination of services and distribution of supplies and medications.

Enterprise Value Stream Mapping is a lean tool that provides full systems perspective capturing all end-to-end system processes for review and analysis identifying root causes of inefficiencies and waste in the processes.

In a healthcare system, there are multiple processes from the time patient is registered to the time patient leaves. The focus of value stream mapping exercise is to review current processes and identify improvements to reduce cycle time and reduce waste from the system therefore better meeting patient needs.

Objective of this course:

  • Build the patient-centric Value Stream Map: Current State and the Future State Plan
  • Identify responsibilities of the Value Stream Leader
  • Describe cross-functional teams and their role in building value stream map

Kaizen, Japanese for “improvement for the better”, is at the core of Lean, both practically and culturally. Kaizen events are structured sessions where workers build action plans to correct deficiencies, usually identified previously in a Future State Implementation Plan. For healthcare workers who are passionate about patient care, these events are the moment of truth where they take on the barriers that stand between them and their patients.

Objective of this course:

  • Understand basic team problem-solving tools such as Brainstorming and Five Why
  • Explain the root Cause and the cause and effect diagram
  • Explain the Kaizen Event problem-solving process and tools
  • Describe how to identify the problem, measure, analyze, and generate solutions
  • Explain how to select the solution, implement, evaluate, standardize
  • Explain how to sustain Kaizen improvements in the Healthcare system

Do patients want to wait hours in an emergency room or physician office, or months for a scheduled medical procedure? No, of course not, ideally, they want to go from one process to the next – never having to wait. They need service to flow. When clients have to wait, the flow of the value stream has stopped.

Basic to Lean is creating processes where no interruptions occur. By removing waste and adding value for the client, we can reach our ultimate goal of flow.

Objective of this Course:
This course describes key concepts of ‘flow’ and ‘pull’, including: the relationship of flow to client value, analyzing flow within the value stream, removing blockages to flow, improving layout for flow, and methods for balancing work and facilitating flow.

  • Describe flow and the principles of Lean
  • Explain benefits of improving flow for internal and external clients
  • Identify Takt time as the measure of client demand, variable demand
  • Explain flow, pull, push, and challenges that impede flow
  • Describe the analysis of flow within the value stream
  • Describe the process and how batch size affects flow
  • Identify signs of poor flow, value stream map, and kaizen events
  • Explain 5-S and flow – the impact of motion & transport, turnover, errors, and extra processing
  • Describe steps to improve layout for flow
  • Describe balancing work and facilitating flow
  • Explain the appropriate use of pull systems, Kanban, Supermarket
  • Describe Heijunka and dealing with fluctuating demand

5S, stands for “sort, set-in-order, shine, standardize, sustain”, is a simple yet powerful method for transforming the physical workspace. Frequently applied to busy areas such as nursing stations, operating rooms, supply areas, and emergency wards, 5S helps create an orderly environment to support Leaner processes, while making safer facilities that are pleasant for workers and reassuring for patients.

Objective of this course:

  • Describe the origin, structure, and benefits of 5S in Healthcare
  • Explain the sorting process
  • Describe “Red-tagging” to identify and remove unnecessary material from the workplace
  • Identify necessary processes to improve access to materials and equipment
  • Explain the role of cleaning in maintaining quality and throughput
  • Describe creation and use of procedures, policies, and job aids associated with 5S activities
  • Explain roles and functions in the monitoring of, and improvements to, 5S processes

Mistakes or errors create defects and waste, and Lean is about eliminating waste in the Value Stream process.

In Healthcare, mistakes or errors can also cost lives. Mistake Proofing is an established Lean technique that identifies sources of error and puts in place devices and methods designed to prevent errors, or the negative impact of errors.

Objective of this Course:
This Lean Healthcare training course features illustrations and examples drawn from direct experience with Lean implementation in real-world Healthcare organizations.

  • Describe consequences of errors in Healthcare
  • Identify three primary sources of error and the relation between errors and defects
  • Describe Mistake Proof, Failsafe, Poke Yoke, and Jidoka, with everyday examples
  • Identify characteristics of Mistake Proofing devices, and methods
  • Explain four levels of Mistake Proofing, with Healthcare examples
  • Describe the role of the Value Stream in a continuous problem solving cycle
  • Identify red-flag conditions in Healthcare
  • Explain the value of 5S in Mistake Proofing
  • Describe examples of Colour coding, positioning assists, and devices for Mistake Proofing
  • Explain mistake prevention, standardized operating procedures, and checklists

2 Days of lean training includes an overview and application of all lean tools with real life examples. At the end of this course, participants can lead small projects leading teams to drive continuous process improvements.

For a full outline, click here: Page 1 of ppt slide

6 Days of lean training combining yellow belt training curriculum along with concepts and application of Six Sigma. The training includes project that each participant will be working on and provided individual coaching. At the end of project, the project must be submitted for review to assess individual’s understanding and application of lean and six sigma tools in their daily job. Learn More

For a full outline, click here: page 2 and page 3 of ppt slide